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Laser Contact

Principal: Arnaud Blethon

 

 

contact details:
  Laser Contact
30 Avenue Halley
Villeneuve d'Ascq
59650
France
tel: +33 3 28 77 40 15
fax:
mobile: +33 678 81 56 03
email: ablethon@lasercontact.fr
web: www.lasergroup.eu

19-01-07  

Key Services Offered:
Business Support and development

Core Experience of Principal:
Senior management experience in small, medium sized and corporate companies (Managing Director, Operation Director and Implementation Manager) . Expertise of running companies, implementing large-scale projects and operations in Contact Centres and High Technology Industries. Expertise of writing business models and International Marketing Plan for clients that want to go on the international market. High level of experience and expertise of the international market especially in central european countries. Good experience in licensing and franchising.

I have used the Prince 2 methodology for all the projects I have been leading so far. The purpose of using a Prince 2 is to ensure a consistent approach to managing projects, which is in line with 'best practice', enabling the Project Manager to guide the project through a controlled, well managed, visible set of activities to achieve the desired results. PRINCE2 is scaleable to be relevant to the largest and smallest of projects. It focuses on the production of deliverables (which it refers to as Products), be they Management (e.g. Project Initiation Document, Issue Log) or Specialist (e.g. training plan, call script).

Fluent in English and French

 

Qualifications & Accreditations:
Master in Business Administration at the Business School of Dijon, France.
Accredited Prince 2 Practitioner since 2001
Post Graduate Certificate in International Marketing, Strathclyde Business School, Glasgow (UK).
MA in English and Economics, University of Paris VIII.
Accredited Associate, Institute for Independent Business (AInstIB).

Industry Sectors worked in:
Head of contact centres in The UK,France and Poland. 15 years'experience in running large business operations for LaSer Contactm Sygma Bank Polska, GDF Suez, Bouygues Telecom, Orange, Microsoft, Carrefour, OTIS and IBM). + As Head of last generation contact centres in multi national environments, I have been leading numerous business accounts aiming at - increasing the versatility of competences across operations - establishing strong management teams able to work in different parts of the business from pre-sales to post implementation - focusing strongly on financial objectives and their results i.e. to set up a strong turnover culture - implementing quality assurance plans - designing complex business operational processes able to describe from A to Z call flows from IVR, CTI to appropriate skilled advisors using CRM interface. - ensuring that changes, processes and procedures are implemented within agreed time in accordance with clients' needs - managing up to 500 employees according to HR regulations and social policy.
 

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