Key Services Offered:
Business Support and development
Senior management experience in small, medium sized
and corporate companies (Managing Director, Operation Director
and Implementation Manager) . Expertise of running companies,
implementing large-scale projects and operations in Contact Centres
and High Technology Industries. Expertise of writing business
models and International Marketing Plan for clients that want
to go on the international market. High level of experience and
expertise of the international market especially in central european
countries. Good experience in licensing and franchising.
I have used the Prince 2 methodology
for all the projects I have been leading so far. The purpose
of using a Prince 2 is to ensure a consistent approach to managing
projects, which is in line with 'best practice', enabling the
Project Manager to guide the project through a controlled, well
managed, visible set of activities to achieve the desired results.
PRINCE2 is scaleable to be relevant to the largest and smallest
of projects. It focuses on the production of deliverables (which
it refers to as Products), be they Management (e.g. Project Initiation
Document, Issue Log) or Specialist (e.g. training plan, call
Fluent in English and French
Qualifications & Accreditations:
Master in Business Administration at the Business
School of Dijon, France.
Accredited Prince 2 Practitioner since 2001
Post Graduate Certificate in International Marketing, Strathclyde
Business School, Glasgow (UK).
MA in English and Economics, University of Paris VIII.
Accredited Associate, Institute
for Independent Business (AInstIB).
Head of contact centres in The UK,France and Poland.
15 years'experience in running large business operations for
LaSer Contactm Sygma Bank Polska, GDF Suez, Bouygues Telecom,
Orange, Microsoft, Carrefour, OTIS and IBM). + As Head of last
generation contact centres in multi national environments, I
have been leading numerous business accounts aiming at - increasing
the versatility of competences across operations - establishing
strong management teams able to work in different parts of the
business from pre-sales to post implementation - focusing strongly
on financial objectives and their results i.e. to set up a strong
turnover culture - implementing quality assurance plans - designing
complex business operational processes able to describe from
A to Z call flows from IVR, CTI to appropriate skilled advisors
using CRM interface. - ensuring that changes, processes and procedures
are implemented within agreed time in accordance with clients'
needs - managing up to 500 employees according to HR regulations
and social policy.