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JCI Business Services Pty Ltd

Principal: James Cowie



company contact details:
  JCI Business Services Pty Ltd
Level 14,
275 Alfred Street
North Sydney
NSW    2060
tel: +61 (0) 2 8001 6411
fax: +61 (0) 2 8001 6436
mobile: +61 (0) 439 301 030
email: jamescowie2@bigpond.com
web: www.jcibusinessservices.com


Key Services Offered:
Business support and development.

Core Experience of Principal:
Green IT & Climate Change Strategies; Customer Experience, Customer Care and Customer Support; Support and Services Business Management. Strong Sales and Marketing experience, Knowledge Management Systems; Self-Help Technologies; Facility set-up and operation; Inbound and Outbound Call Centres and Organisational Development & Restructuring.

A very experienced professional, I have exceptional communication and presentation skills and am passionate about growing businesses through effective sales and marketing. I also specialise in Managing Customer Engagement, Improving Customer Service and implementing Climate Change Strategies. I have a reputation for achieving results and working closely with others to amplify our joint successand have been a successfull member of several Senior Management Teams. I have also written and published numerous business articles and presented at various events across the globe.


Accreditations and Qualifications:
CMC - Certified Management Consultant B.Eng (Computing), MBA. Also hold formal qualifications in Auditing, Environmental Management, Business, Technology, Learning & Development, Services Management, HR Management, Consulting, Sales, Marketing & Operations Management.. Accredited Associate, Institute for Independent Business (AInstIB).

Industry Sectors worked in:
My Industry experience is diverse and includes Printing & Publishing; Advertising; IT&T Operations & Data Centres; Automation; and Information and Communications Technology. I have successfully worked with Clients in the Americas, South Africa, Europe, UK, Asia, India and Australia / New Zealand.

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