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Michael Kauferstein

 

 

contact details:
  Michael Kauferstein
Löhrenstr. 30
Dillenburg
Hessen
35683
Germany
tel: +49-3222-1621643
fax: +49-3222-1621643
mobile: +49 179 759 2020
skype: michael.kauferstein
email: m.kauferstein@gmx.de
web: www.kauferstein.com

08-02-08  

Key Services Offered:
Business support and development.

Core Experience of Principal:
6 years experience as Senior Consultant (amongst others for IBM Global Services); 4 years experience as division manager; 6 years experience as CEO; self-employed Business Consultant/ Interim Manager since 2006.

General Management; Business Process Management, Business Process Engineering; Business Process Reengineering; Business Process Management; ARIS; Workflow Management; Project Management (SAP and non-SAP); PRINCE2 certified; Customer Relationship Management (CRM); Corporate Strategy; IT Strategy; Service Management; Geschäftsprozess Management; Geschäftsprozessoptimierung; Projektmanagement; Kundenbeziehungsmanagement; IT-Strategie; Unternehmensstrategie; Dienstleistungsmanagement; Web 2.0, Internet Marketing; Social Media; Kindle publishing.

Geschäftsprozess Management; Geschäftsprozessoptimierung; Dokumentenmanagement; Projektmanagement; Kundenbeziehungsmanagement; IT-Strategie; Unternehmensstrategie; Dienstleistungsmanagement; Forex; Trading; Web 2.0, Social Media.

 

Qualifications & Accreditations:
Dipl.-Kfm. (MSc Business Administration). Accredited Associate, Institute for Independent Business (AInstIB).

Industry Sectors worked in:
Healthcare; Insurance; Telco; Pharmaceuticals wholesale; Logistics; Distribution; Public sector; Transaction processing; Aviation; Medical engineering.


Author "Service Management" (published by Springer)/ Journalist; Fachbuchautor ("Dienstleistungsmanagement"), Springer-Verlag.

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