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Application Care

Principal: Yael Lavian



contact details:
  Application Care
34 Shoshana
Mevasert Zion
tel: +972 549 762 120
mobile: +972 25334 557
email: ylavian@zahav.net.il


Key Services Offered:
Business Support and development - particularly CRM related.

Core Experience of Principal:
Over 20 years of IT and managerial experience in a variety of industries, including international experience. For the past 8 years focused mainly on the broad area of CRM, both from strategic and technical aspects. Experienced with both corporatre, SME and startups. Experienced with establishing and developing company's vision and strategy, defining products and delivery process, managing software development teams, managing large and complex IT projects, managing teams of different disciplines (including sales), establishing and running a budget, establishing company methods and procedures, negotiating with local and international companies, establishing outsourcing facilities and setting up field, support and professsional operations, Providing IT crisis intervention and reviews.


Qualifications & Accreditations:
Practical Software engineering diploma. BAc Occupational Therapy. Accredited Associate, Institute for Independent Business (AInstIB).

Industry Sectors worked in:
Large banks, credit card companies, telecoms service providers, media, Bio-Tech and Hi-Tech.

Speciality with Siebel Systems. Management and execution of strategic research prior to CRM project initiation (Including market research, organizational maturity for CRM, CRM business requirements collection, existing constraints and CRM related risk assessment). Support of high level CRM requirements definition, strategic and tactic objectives, including leadership of end users workshops. Support of bridging gaps between users and technology and business/IT alignment. Support and/or control of RFIs and RFPs production, response analysis and selection process of both technologies and integrators. Identification and mapping of CRM processes within a full implementation methodology. CRM Project plans planning and control that combine Strategic, technological and organizational aspects. Methodology definition and customization to fit both the organization and the selected technology. Well connected with Israeli IT, integration and software market. Experinced with clinical testing operations for the Bio-Tech industry.

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