Key Services Offered:
Business Support and development
- Retail Management - from £6m
- £140m turnover with full P&L & Operations responsibility
- Training - extensive training and development
programmes in Sales Training, Service Training, and leadership
training to more than 1000 people
- Coaching - part of senior team to develop
coaching management system within large UK retailer
- Customer Care - ran all aspects of
Service Programme including Customer Helpline for large UK retailer.
- Project Management - as part of the
Strategy Review Team I lead a £3m project to develop, specify
and implement a new Service Strategy over 2 years in 350 stores
and 3000 people.
I specialise in:
1. Training - I write and deliver bespoke training for
Sales, Service, Assertiveness training, Leadership & development
2. Change Management - through the development of People,
Policies and Processes to achieve company goals.
3. Open Space Technology - for those companies who wish
to engage their management teams in innovative & creative
4. Retail Strategy - Retail Marketing, retail Operations,
Retail Stock management and Retail people development.
5. Data Driven Websites - Working closely with client
who specialises in Database Management, Internet marketing (email
broadcasts) and Search Engine Optimisation (SEO).
Qualifications & Accreditations:
Diploma in Management Studies. HNC in Business Studies.
Business Link Trainer/Presenter
Company Certification - Team & Executive Coaching; Project
Accredited Associate, Institute for
Independent Business (AInstIB).
Consultant with Practical Growth Solutions.
Retail - Fashon, DIY, Photo Processing & Portrait
Studios, giftware, houshold linens, curtains. Weighing Machines.