Key Services Offered:
Customer Care. Office automation and workflow design,
Design of Business Forms and Systems, Data Processing - Software,
Freight Transportation and Shipping, Business Administration,
Electronic Communication. P&L Analysis and Management.
Operations manager, Customer service manager, Contracts
BUSINESS PROCESS IMPROVEMENT:
Identifying and Solving Problems, Business Process Reengineering
(BPR), delivering business transformation, Assessments, Mapping
Current State to Future State, productivity enhancement, systems
evaluation - developing strategic plans and successfully implementing
operational changes to achieve stated goals. Contract negotiations,
outsourcing, Benchmarking, setup and monitor SLA (Service level
agreements), KPI (Key Performance Indicators). Cycle Time Reduction.
Zero defects Program. Total Preventive Maintenance, Cost Reduction.
Scope management, Cost Management, Time management, Planning,
Tracking, Risk Management and Assessment, Change Control, Vendor
Selection Management. Quality Control management, Flow Manufacturing,
inventory Reduction, (JIT) Just in Time Manufacturing. ERP, MRP
(Manufacturing Resource Planning), Critical Path Assessments.
Work breakdown schedule (WBS), MS Project.
Coaching, Conflict Resolution, Organizational Development, Staffing,
Staff Development, Training, Review Procedures. Designing and
building team structures, staff development, recognition programs,
succession planning, job reviews. Created award winning teams.
I have been successful in leading performance improvement and
operational efficiency in various projects.
Bachelor of Mechanical Engineering (Project Engineering,
Design and Production) Cairo University 1986. MCP (Microsoft
Certified Professional), Certificate III in Marketing, Certificate
III in Information Technology. Diploma in Project Management
(estimated completion by June 2008). Accredited Associate, Institute for Independent
IT, Printing and xerographic (Photocopy) Industry,
Service and maintenance, Document management. Government contracts,
Wholesale, retail, Imports, Logistics. Paper. Variable Data Printing.
MICR, Technical publications, electronic publishing, mail order.
Over the past 25 years, I have owned 4 businesses that were
diverse to each other.